Nick’s rewards FAQ

 

  • When can I sign up?

      • The new rewards program will go live October 11th!

     

  • Do I have to pay to join?

      • No, it’s absolutely free to participate in our new rewards program!

     

  • I already have a Frequent Guest card at Nick’s. Do I have to set up a new account?

      • The systems are different, so we will need you to set up a new account to continue to earn points and rewards.

     

  • What happens to all the points and rewards I have already earned at Nick’s?

      • You can keep them, of course! Once you have a new account, you can request a transfer of your current points and rewards. It will take about a week for the Thanx team to transfer your points – please be patient with them!

     

  • How do I earn rewards?

      • In order to receive rewards, you must register (link) at least one credit or debit card to your account. When you use a registered card at any Nick’s Pizza & Pub location, you’ll automatically earn points! You can register as many cards as you like, so different family members can, for example, register their cards under one account, and accumulate points together.

     

  • How do I redeem rewards?

      • Once you earn 350 points, a $25 off reward will become available in your account. (Cannot be combined with other promos). On your next visit, bring a printout of the reward or activate it on your smartphone, and show that to the server. Also, you will earn a free munchie when you join our loyalty program – just download the Thanx app to get started.

     

  • How many rewards can I redeem at once?

      • As many as you have!

     

  • I don’t have a smartphone. Can I still participate?

      • Yes, of course! You can sign up for the new rewards program online at thanx.com/nickspizzapub. Instead of using your phone, you will manage your account online. Our team member will help you with a sign-up or transferring the points, just ask!

     

  • Is this secure?

      • We take security very seriously, and for that reason, we chose to partner with a company that built their product so that your information is not stored anywhere in the system. When you add a card with the Thanx/nickspizzapub app, your card info is encoded and sent DIRECTLY to Visa, MasterCard, etc. This is how you tell them to enroll you in our program. At no point does Thanx or Nick’s Pizza & Pub ever see, or store your card number. This allows transactions to be automatically detected without adding any risk to you.

     

  • I’m still suspicious of giving out my credit card info. Is there another way?

      • You can use a pre-paid Visa or MasterCard card.

     

  • When does my old Frequent Guest card expire?

      • You can switch your points and rewards over anytime until Dec. 31, 2018. That should give you plenty of time!

     

  • What if I want to pay with cash?

      • You can still earn points on Nick’s Pizza & Pub purchases made with cash. All you have to do is to take a photo of your receipt and submit this photo in the Thanx app, or online: thanx.com/nickspizzapub, and your account will be credited for this purchase.

     

  • I don’t want to switch, and I have rewards on my old Frequent Guest card. How do I redeem them?

      • No problem! Please send an e-mail with your name, FG card number, and home address to office@nickspizzapub.com, and we’ll send a gift card for that amount of your rewards to your home.

     

Still cannot find what you are looking for? For any questions, please email support@thanx.com